Terms of Service

1. Agreement to Terms

By accessing or using Custom Sweets Collective website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service.

These terms apply to all visitors, customers, and anyone who submits an order or creates an account on our platform.

2. Our Service

Custom Sweets Collective is a custom dessert concierge service. We act as an intermediary between customers and our vetted network of local bakers. When you place an order:

• You are purchasing from Custom Sweets Collective, not directly from a baker
• We are responsible for your order quality and fulfillment
• We manage all communication, coordination, and delivery logistics
• Baker identity is kept confidential as part of our service model

3. Custom Orders & Quotes

All orders begin with a custom request submission. Please note:

• Submitting a request does not constitute a confirmed order or payment
• We will review your request and send you one curated quote within 24–48 hours
• Quotes are valid for 48 hours from the time they are sent
• We reserve the right to decline any order request at our sole discretion
• Final pricing may vary from your estimated budget based on complexity

4. Pricing & Payment

All prices are listed in US Dollars and are inclusive of our service fee. Delivery fees are applied as follows:

Payment is processed securely through Stripe. Your card will be charged only after you accept your quote and confirm your order. We accept all major credit and debit cards, PayPal, and Venmo.

5. Cancellation Policy

We understand plans change. Our cancellation policy is:

• More than 7 days before event: Full refund, no questions asked
• 5–7 days before event: 75% refund (25% retained for preparation costs)
• 3–4 days before event: 50% refund
• Less than 3 days before event: No refund — production has begun
• Same-day cancellations: No refund

To request a cancellation, contact us immediately at hello@dessertcollective.com or text (956) 555-0100 with your Order ID.

6. Refund Policy

Your satisfaction is important to us. If your order does not meet the agreed-upon specifications, please contact us within 24 hours of receiving your order with photos and a description of the issue.

We will evaluate each case individually and may offer one of the following resolutions:

• Partial or full refund to your original payment method
• Store credit toward a future order
• A replacement order at no charge (subject to availability)

Refunds are not issued for: minor aesthetic differences from inspiration photos, flavor preferences that were not specified in the original order, or damage caused after delivery/pickup.

7. Order Accuracy

You are responsible for providing accurate and complete order details at the time of submission. This includes:

• Correct event date and time
• Accurate delivery address
• Any dietary restrictions or allergen information
• Accurate quantity requirements

Allergen Notice: Our bakers work in home or commercial kitchens that may handle common allergens including nuts, dairy, eggs, gluten, and soy. While we communicate allergen requirements to our bakers, we cannot guarantee an allergen-free environment. Please advise us of any serious allergies so we can assess whether we can safely fulfill your order.

8. Delivery & Pickup

For pickup orders: We will notify you of the pickup location, date, and time window at least 24 hours in advance. Please arrive within the designated window. Unclaimed orders after 2 hours of the pickup window close are not eligible for refund.

For delivery orders: We make every effort to deliver within the agreed time window. However, delays due to traffic, weather, or other unforeseen circumstances are outside our control. We will notify you as soon as possible if a delay is anticipated.

9. What Happens If We Cannot Fulfill Your Order

In rare circumstances — such as a baker emergency, ingredient unavailability, or a natural event — we may be unable to fulfill your order. In this case:

• We will notify you as soon as possible
• We will make every effort to find an alternative baker or solution
• If no solution is available, you will receive a full refund regardless of the cancellation window

10. Intellectual Property

By submitting inspiration images or design references, you confirm you have the right to share those images for the purpose of your order. Custom Sweets Collective and our bakers may photograph completed orders for portfolio and marketing purposes unless you request otherwise at the time of ordering.

11. Limitation of Liability

To the maximum extent permitted by law, Custom Sweets Collective's total liability for any claim related to our services shall not exceed the amount you paid for the specific order giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.

12. Governing Law

These Terms are governed by the laws of the State of Texas. Any disputes arising from these Terms or your use of our service shall be resolved in the courts of Hidalgo County, Texas.

13. Changes to These Terms

We reserve the right to update these Terms at any time. Continued use of our service after changes are posted constitutes your acceptance of the revised Terms. We will update the "Last updated" date above when changes are made.