Privacy Policy

1. Who We Are

Custom Sweets Collective ("we," "us," or "our") is a custom dessert concierge service operating in Texas. We connect customers with local bakers to fulfill custom dessert orders. Our website is dessertcollective.com.

We are committed to protecting your personal information and your right to privacy.

2. Information We Collect

We collect information you provide directly to us when you:

• Submit a custom dessert request (name, email, phone, event details, dessert preferences)
• Create an account (name, email address, password)
• Complete a purchase (billing information, payment details processed by Stripe)
• Contact us with a question or support request

We also automatically collect certain technical information when you visit our site, including your IP address, browser type, pages visited, and referring URL. This is used only for improving our service and is not sold or shared.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your dessert orders
• Send you order confirmations, quotes, and status updates
• Respond to your questions and customer service requests
• Improve our website, products, and services
• Send occasional promotional communications (only if you opt in)
• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

4. Payment Information

All payment transactions are processed by Stripe, a PCI-compliant payment processor. We never store your full credit card number, CVV, or payment credentials on our servers. Stripe's privacy policy governs the handling of your payment data and is available at stripe.com/privacy.

5. Baker Network

To fulfill your order, we share relevant order details (dessert type, quantity, due date, delivery/pickup preference) with our vetted baker network. We do not share your personal contact information, full name, or payment details with bakers. Bakers only see what is necessary to complete your order.

6. Data Storage & Security

Your order and account information is stored securely using Google Firebase, which employs industry-standard encryption and security practices. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, or disclosure.

While we take reasonable precautions, no method of internet transmission or electronic storage is 100% secure. We encourage you to use a strong password and to contact us immediately if you suspect unauthorized activity.

7. Cookies

Our website uses minimal cookies necessary for the site to function (such as keeping you logged in). We do not use advertising or tracking cookies. We do not use Google Analytics or any third-party tracking services that profile your behavior across the web.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at the information below.

9. Children's Privacy

Our service is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our service after changes constitutes acceptance of the updated policy.